An estimate looks different
Check the selected job, rate effective date, shift segments, manual break, adjustment date, and report range. EarnTrace calculates gross estimates only from the entries you provide.
Annual, Lifetime, or Restore Purchases
Confirm the App Store is available and that you are signed in with the Apple Account used for the purchase. Open the paywall and choose Restore. Annual Pro can also be managed from your Apple Account subscription settings. Your work records are not deleted if the store is unavailable.
A reminder did not appear
Open iOS Settings, find EarnTrace, and check Notifications. EarnTrace schedules local reminders only after you enable them; notification delivery remains controlled by iOS.
PDF or CSV sharing
Create the file again, then choose a destination in the iOS share sheet. The receiving app or storage provider controls what happens after you share it.
Backup and restore
Create a portable backup before moving devices or deleting the app. Keep that file somewhere you control. Review the restore preview before confirming an import.
Privacy or deletion
Use Settings → Delete All Data for the local app record. This does not remove files you previously exported. EarnTrace has no remote work-record account to delete.
Before requesting help
- Check that EarnTrace is updated to the newest available version.
- Note the app version shown at the bottom of Settings.
- Write down what you expected, what happened, and the shortest steps that reproduce it.
- Do not include wage statements, identity documents, full employer records, or exported backups unless support specifically asks for a redacted example.
Email EarnTrace Support
For app, purchase, privacy, or website help, email the EarnTrace developer directly. Include the app version and a short description of what happened, but do not send unredacted wage statements, identity documents, employer records, or backup files.
Email owlyglobal@gmail.comThis site does not collect support messages through a web form. Email delivery is handled by your email provider and the recipient's email provider.
Useful policies
For the full data explanation, read the Privacy Policy. For purchase and usage terms, read the Terms of Use.